Daily we aim to answer various questions about the sent reminders and our general services. The most frequently asked questions can be found below. These are quickly, expertly and substantively answered by our customer service. For all other questions, please contact our customer service.
The reason that you have received a claim is because you have an outstanding amount at your creditor. Therefore, we were contacted to collect the outstanding amount. It is important that you contact us as soon as possible to discuss possible solutions.
If you do not pay the claim, for whatever reason, there is the possibility that legal proceedings are going to be started against you. By means of a summons from a bailiff you will be informed of the outstanding claim. The total principal amount will be increased by the legal collection costs.
It may happen that you are unable to pay the outstanding amount in one go. If that is the case, you should contact us directly to discuss the situation and then make an appropriate payment arrangement with one of our debt collection employees. It is of utmost importance that you adhere to the payment arrangement and the set terms thereof.
Before the claim has been transferred to the collection agency, the company has informed you several times of the outstanding ammount in various ways. Since you did not respond to this, the claim was handed over to a debt collection agency and the original principal was increased by the legal collection costs on the basis of the Debt Collection Cost Act (WIK).
It is a possibility that the letter addressed is for the previous occupant on your address or that a wrong address is provided to the destined debtor. If you receive letters from a debt collection company that is not intended for you, we advise you to contact our customer service department.
CIB offers various methods to pay an outstanding claim.
For help with setting up a suitable payment arrangement or any additional questions, please feel free to contact us.
If you are not satisfied with the outcome of your submitted complaint, you can start the complaint procedure at “Klachten Instituut voor Gecertificeerde Incasso Diensten” (KIGID). Before you start the complaint procedure at KIGID, you should consult KIGID to assure the possibility to start the procedure.
The complaints form is only intended for submitting a complaint about Centraal Invorderings Bureau working ethics whilst handling your case.
If you have a complaint about a received claim or the content of the invoice, then you must use the objection form to submit an objection.
You can view your details by logging into your personal page. You can do this with the login details sent to you by post. On your personal page you will find the personal details known to us and more information about your outstanding claim.
At the moment the claim has been transferred for collection to Centraal Invorderings Bureau. We obtain the address and other personal details from your creditor. If your address or other personal information is incorrect, we can set up an investigation to match your personal information via data enrichment.
Our customer service will be happy to help you with other questions.