Most frequently asked questions

Daily we aim to answer various questions about the sent reminders and our general services. The most frequently asked questions can be found below. These are quickly, expertly and substantively answered by our customer service. For all other questions, please contact our customer service.


Top 5 frequently asked questions


Betalen

  • What is the best solution to pay the outstanding amount at Centraal Invorderings Bureau?

    It is important to contact us via telephone or email for you to receive proper guidance. There are several ways to pay the claim:

    • Below the heading “Consequences of not paying” you can request a payment arrangement or contact us for further questions.
    • You can also pay the outstanding claim directly via the iDeal link under the heading “Direct payment” on our home page.
    • In addition, you can also transfer the payment manually via internet banking to the bank account number: NL84 RABO 0144 6600 75 in name of Centraal Invorderings Bureau, stating your file number.

Complaints

  • I have a complaint.

    If you are not satisfied with the outcome of your submitted complaint, you can start the complaint procedure at “Klachten Instituut voor Gecertificeerde Incasso Diensten” (KIGID). Before you start the complaint procedure at KIGID, you should consult KIGID to assure the possibility to start the procedure.

    The complaints form is only intended for submitting a complaint about Centraal Invorderings Bureau working ethics whilst handling your case.

    If you have a complaint about a received claim or the content of the invoice, then you must use the objection form to submit an objection.


How did CIB receive my address?

  • Where can I view my personal information?

    You can view your details by logging into your personal page. You can do this with the login details sent to you by post. On your personal page you will find the personal details known to us and more information about your outstanding claim.

  • How did CIB receive my address?

    At the moment the claim has been transferred for collection to Centraal Invorderings Bureau. We obtain the address and other personal details from your creditor. If your address or other personal information is incorrect, we can set up an investigation to match your personal information via data enrichment.